Kanban Project Participants and Roles
Guidelines
Overview of the key participants and roles in a Kanban project.
Kanban Project Participants and Roles
Internal Participants
Service Delivery Manager
- Improves service delivery
- Facilitates continuous improvement
- Manages flow efficiency
- Monitors team metrics
Flow Manager
- Manages work item flow
- Maintains Kanban board
- Identifies bottlenecks
- Optimizes WIP limits
Development Team
- Self-organizing group
- Cross-functional members
- Delivers continuous value
- Manages work in progress
Development Team Roles
Development Team Roles
Software Developer
- Writes and maintains application code
- Implements features and fixes bugs
- Participates in code reviews
- Contributes to technical documentation
- Follows coding standards and best practices
Quality Assurance Engineer
- Designs and executes test cases
- Performs manual and automated testing
- Identifies and reports defects
- Validates bug fixes
- Maintains test documentation
UI/UX Designer
- Creates user interface designs
- Develops user experience workflows
- Produces wireframes and prototypes
- Ensures design consistency
- Conducts usability testing
Kanban-Specific Role Adaptations
Software Developer
- Pulls work according to WIP limits
- Maintains continuous flow of work
- Updates task status in real-time
Quality Assurance Engineer
- Ensures quality at every stage
- Maintains testing flow
- Applies pull policies
- Monitors quality metrics
- Supports continuous delivery
UI/UX Designer
- Designs components as needed
- Maintains design flow
- Ensures consistent user experience
- Provides continuous design support
- Participates in flow discussions
RACI Matrix (Kanban)
| Activity/Role | Service Manager | Flow Manager | Dev Team | Tech Lead | Stakeholders |
|---|---|---|---|---|---|
| Service Delivery | R/A | R | R | C | I |
| Flow Management | A | R | C | C | I |
| WIP Limit Management | C | R/A | R | C | I |
| Daily Standup | F | R | R | R | - |
| Delivery Review | R | C | R | R | C |
| Metrics & Analytics | R/A | R | C | C | I |
Key Interactions
- Service Delivery Manager ↔︎ Stakeholders
- Flow optimization
- Service level expectations
- Delivery metrics review
- Flow Manager ↔︎ Development Team
- WIP limit management
- Flow impediment removal
- Bottleneck identification
Kanban Practices
- Visualize Work
- Limit Work in Progress
- Manage Flow
- Make Process Policies Explicit
- Implement Feedback Loops
- Improve Collaboratively
Communication Patterns
Flow-based Communication
- Daily flow reviews
- Replenishment meetings
- Service delivery reviews
- Operations reviews
- Risk reviews
Documentation
Documentation Fundamentals
- Version control practices
- Technical documentation
- Process documentation
- Meeting notes and decisions
- Metrics and reports
Version Control Practices
- Documentation in markdown format
- Clear directory structure
- Regular documentation reviews
- Change history preservation
- Automated documentation generation
Kanban-Specific Documentation
- Cumulative flow diagrams
- Lead time distribution
- Flow efficiency metrics
- Quality metrics
- Work item aging
Required Skills by Role
Technical Skills Matrix
| Role | Process | Analytics | DevOps | Testing | UI/UX | Flow Management | Security |
|---|---|---|---|---|---|---|---|
| Service Manager | ●●● | ●●● | ● | ● | ● | ●●● | ● |
| Flow Manager | ●●● | ●● | ●● | ●● | ● | ●●● | ● |
| Developer | ●● | ● | ●● | ●● | ● | ●● | ● |
Legend: ●●● Expert, ●● Intermediate, ● Basic, - Not Required
Team Dynamics
Kanban Best Practices
- Pull-based workflow
- Just-in-time delivery
- Work item age monitoring
- Flow optimization
- Continuous improvement
- Visual management